Frequently Asked Questions

Managed services refer to the outsourcing of specific IT tasks and responsibilities to a third-party provider typically called a managed service provider. Decisive Technologies is a managed service provider. Services include managing and monitoring IT infrastructure, networks, applications, backups, and security, as well as providing technical support and maintenance.

Managed cloud hosting typically includes the management, monitoring, and maintenance of cloud-based infrastructure and services. This can include provisioning and managing virtual machines, storage, databases, networking, security, and backups in the cloud, as well as providing technical support and ensuring optimal performance and availability. Decisive Technologies provides clients with 24/7 helpdesk to easily manage and monitor support queries.

Yes, data is backed up to cloud storages available locally in Botswana. International data centers are also available upon request.

Yes, Azure, Microsoft’s cloud computing platform, provides options to run applications in the cloud while keeping data local. This can be achieved through hybrid cloud configurations, where applications are deployed in the cloud but data remains on on-premises servers or in private cloud environments. This allows for flexibility in managing data residency, compliance requirements, and performance considerations.

As a managed service provider (MSP), Decisive Technologies offers a range of managed services, which include:

• IT infrastructure management, monitoring, and maintenance
• Cloud services management, such as provisioning, optimization, and security
• Network management, including configuration, monitoring, and troubleshooting
• Application management, including deployment, patching, and updates
• Security management, including threat detection, prevention, and response
• Backup and disaster recovery management
• Helpdesk and technical support
• Reporting and analytics on system health and performance

Yes,  we provide reporting and analytics on the health and performance of your network and systems. This can include regular reports on system uptime, performance metrics, Disk health monitoring, and other relevant information. The specific reporting and analytics provided may vary depending on the agreed-upon services and requirements of your organization.